Shipping & Returns

Return & Exchange Policy

For health reason, we do NOT accept returns once the items are opened or used.


When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.


Please email for any other return request within 30 days of purchase. Return exceptions can only be made within 30 days of purchase.

For your protection and to ensure prompt delivery, we recommend that you send your return via USPS or insured Parcel Post. We’re sorry, return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

Your return will be processed promptly upon its arrival. Please note: Only products purchased on within 30 days may be returned for refund. If you have questions about returns, please contact us via email at


At TRU-Balance Hair Care our entire philosophy stands behind the idea that nature provides ALL of the necessary ingredients for excellent hair care.




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